Refunds 

Please note: All sales are final, we do not issue refunds.

If you wish to return the item for credit at equal value of your purchase, provide us with a tracking number once you’ve shipped the item(s) . Once  we’ve received the returned item, we’ll be happy to create a credit code  that you can use in the future on an item of your choice.  All returned items must be in new unworn condition with tags still attached. Returned items received in any other condition will be sent back at your expense unless otherwise agreed upon.

Package Returned To Original Sender 

If your package is returned to us, Please contact us at info@wisdomofageny.com

Possible reasons of return: 

• Incorrect Address
• Two or more delivery attempts with no success
• Vacancy

 

Order Was Delivered, But I have Not Received it. 

If your package states that it has been delivered and you have not yet received it, Please work directly with the carrier for help locating the package or file a lost package claim. 

Once your lost package claim has been approved you can email us to receive a replacement or store credit. info@wisdomofageny.com

My Package Came in Without a Return Label

If  you’ve received an item that is incorrect, damaged or mislabeled or simply want to return please contact us info@wisdomofageny.com for further assistance.

Please be advised, we do not issue return labels. You can choose the carrier of your choice to make a return or exchange. Keep in mind, you will be responsible for shipping costs and any damages or loss.

 

Cancel Return

Once a return request has been processed, unfortunately it is not possible to cancel.

Lost/Missing Packages

Wisdom Of Age is not responsible for any lost or stolen packages. If the tracking states that the package has been successfully delivered to the address you’ve provided at checkout,  we are not responsible if the package is stolen/missing. For all lost packages please work directly with the carriers to file a lost package claim first before reaching out to us.

 

International Orders

Please note, all international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country's import duties at time of delivery. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees. Unfortunately, we are unable to calculate these fees at time of purchase.

What Countries Do You Ship To?

We ship worldwide! 

Please note, all international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country's import duties at time of delivery. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees. Unfortunately, we are unable to calculate these fees at time of purchase.

When Will My Order Arrive?

Please allow 5-10 business days for processing and verification, and an additional 3-7 business days for shipping & delivery. Orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered. Our items are Ready-Made so Shipping is usually fast.

 Can I Make An Exchange?

If you wish to swap an item you've purchased for a different size or you received an item that is incorrect, damaged or mislabeled you may exchange it within 7 days of the product being delivered. Returned items must be in new unworn condition with tags still attached. Returned items received in any other condition will be sent back at your expense unless otherwise agreed upon. 

 

I Ordered The Wrong item, Can You Change My Order Before It Ships?

Once an order has been confirmed, it cannot be modified/canceled.